Use to order from here every week nearly , until valentines night we got a take away , I am 6 months pregnant and got my usual spag and meatballs
My partner got chicken wings as we got home and ate my partner expressed his concerns that his wings were pink ( I did not have any luckily) fast forward to 2/3 hours later my partner was projectile
Vomiting in the toilet and had diahorrea until Sunday evening we emailed the restaurant asap on the Sunday or Monday and got a response back regarding a phone call and a manager called him the Wednesday or Thursday evening to which took absolutely no blame and said the suppliers cooks all the wings and they deep fry them, there was no apology or nothing and manager kept telling my partner food poisoning does not kick in so soon which is false information. The managers manner was absolutely appalling and we did not even want to leave a review at all up until we received that phone call we’re no accountability was taken, and my partner was gaslighted and told good position doesn’t happen so soon. The phone call was ended and he was told “you’ll be called back tomorrow” that did not happen and an email came after with a 20 euro refund offered. As stated above the last thing we wanted to do was to leave a review for a small business especially because the restaurant accommodated us more than once for a last minute booking etc but the managers attitude on the phone was beyond unprofessional.
Thank you for your feedback.
We take any comments regarding food safety seriously; however, we do need to clarify a few important points. All of our food is prepared in accordance with strict hygiene and safety standards, and our suppliers operate under the same regulated requirements. The items you referenced are fully cooked at high temperatures, making the risk described highly unlikely, particularly based on the timeline provided.
We would also note that although you mentioned noticing an issue with the wings on the day, this was not raised with us at the time and was only brought to our attention two days later. We always encourage customers to raise any concerns with us immediately, as this allows us to investigate and resolve matters there and then. Unfortunately, as this was not brought to our attention at the time, that opportunity was not available.
In terms of communication, you emailed us on Monday and we responded promptly. We then followed up with a phone call on Tuesday, which was not answered, and a voicemail was left. A further call was made on Thursday in an effort to discuss the matter directly.
During our communication, our manager aimed to explain this based on standard food safety guidance. At no point was there any intention to dismiss or “gaslight” your partner, but rather to provide factual information as we understand it. We appreciate that this may not have aligned with your expectations, but we stand by the professionalism of our team in handling
